Step 1 — Check your email address Make sure you’re logging in with the exact email address registered for your subscription. Check for typos or try an alternative email you may have used to sign up. Go to the Login section and enter that address.

Step 2 — Forgotten your password? Click the “Lost your password?” link on the login page and enter your registered email address. You’ll be sent an email with instructions to reset your password. Don’t forget to check your junk or spam folder if the email doesn’t arrive in your inbox.

Step 3 — Try a different browser Browser extensions or settings can sometimes block login pages.

Step 4 — Clear your browser cache Cached data can sometimes cause login issues.

Step 5 — Try a different device or connection Log in from a different device using mobile data instead of your usual broadband, or try connecting via a VPN. This helps rule out any router or network issue.

Step 6 — Wait an hour and try again If none of the above has worked, wait an hour and then retry.

Still need help? Email us directly at subs@redpepper.org.uk